In business, as in life, change is inevitable. As your business grows and evolves, you’ll find that what worked for you in the past may no longer be the best solution for your current needs. When it comes to shipping and logistics, this is often true of a freight forwarder. Here are 10 signs that it might be time for you to switch freight forwarders.
1. Your freight forwarder isn’t providing the level of service you need
As your business grows, your shipping needs will grow with it. This means that you’ll need a freight forwarder who can provide the level of service you need to keep your business running smoothly. If your current freight forwarder isn’t meeting your needs, it’s time to switch.
2. Your freight forwarder isn’t responsive
When you have a question or concern about your shipping, you should be able to get a quick and helpful response from your freight forwarder. If they’re not responsive, it’s time to switch.
3. You’re not getting the best rates
Your freight forwarder should be getting you the best possible rates for your shipping. If they’re not, it’s time to switch.
4. You’re not happy with the level of customer service
If you’re not happy with the level of customer service you’re receiving from your freight forwarder, it’s time to switch. Remember, your freight forwarder is a partner in your business, so you should expect them to treat you like a valued customer.
5. Your freight forwarder isn’t proactive
A good freight forwarder will be proactive about finding solutions to your shipping needs. If your freight forwarder isn’t being proactive, it’s time to switch.
6. You’re not getting the level of communication you need
You should be able to easily communicate with your freight forwarder about your shipping needs. If you’re not getting the level of communication you need, it’s time to switch.
7. Your shipments are consistently late
If your shipments are consistently late, it’s time to switch freight forwarders. Late shipments can cost you money and damage your reputation, so it’s important to have a freight forwarder who can get your shipments to you on time.
8. Your freight forwarder isn’t flexible
As your business grows and changes, your shipping needs will grow and change with it. You need a freight forwarder who is flexible and able to adapt to your changing needs. If your freight forwarder isn’t flexible, it’s time to switch.
9. You’re not getting the tracking information you need
You should be able to easily track your shipments and get updates from your freight forwarder about the status of your shipments. If you’re not getting the tracking information you need, it’s time to switch.
10. You’re not happy with your current situation
If you’re not happy with your current freight forwarder, it’s time to switch. Remember, your freight forwarder is a partner in your business, so you should be working with someone you trust and are comfortable with.
Endnote:
Switching freight forwarders can be a big decision, but it’s often the best decision for your business. And when you’re ready to make the switch, we’ll be here to help you find the perfect new partner for your business.
MSGXP’s Freight Operating System offers real-time tracking and monitoring capabilities, giving you complete control over your logistics operations.
Comments are closed.